officer development: 12 Courses

Basic Documentation for the Officer

Course presents discussion points on the importance of proper documentation as a tool to show why decisions were made, identifying risks and protective actions, and clearly explaining the situation found and what was done on the call.

Available Through Annual Subscription

Best Practices: Customer Relations

Life-and-death mission outcomes make the fire service the ultimate service industry.

This course offers discussion points on how customers and voters influence public perception of the department, and how to meet customer needs and form important relationships with the community.

Available Through Annual Subscription

Budgeting Basics

This program provides an overview of the various components and principles that go into creating a department budget and the important role of the fire officer in that process.

Available Through Annual Subscription

Cultural Awareness

As a fire officer in a public safety position, you respond to a wide array of calls and encounter a variety of people from different cultures. While providing effective and efficient emergency services to the people in your jurisdictions is a top priority, it is also important to be aware of the cultural perspectives and backgrounds of the people you are helping, because those cultural characteristics may affect your emergency response.

The most important tool that you possess to help improve your cultural interactions is taking time to consider your own culture, and how your cultural characteristics affect the way you interact with members of the community and individuals within your own department. Improving your cultural awareness can have a significant positive impact on the success of your interactions with others.

This course will provide you with the right tools and insights to interact respectfully and conscientiously with victims of emergencies and fire service personnel who may have cultural backgrounds, behaviors, and values similar to or different from your own. You will be better able to understand and interact with individuals from different cultural backgrounds, thus gaining respect for your fire company from the community you serve and improving the overall quality of your department’s emergency response.

Featuring: Dr. Beth Murphy, PsyD.

Available Through Annual Subscription

Ethical Issues

Course presents discussion points on ethical decision making and techniques for reviewing one’s own ethical foundation, as well as assessing how fire officers can set an example as leaders in the workplace.

Available Through Annual Subscription

Handling Conflicts

Resolving personnel issues is the most difficult part of being a company or chief officer and is a responsibility that is sometimes ignored.

This course facilitates discussion about common personnel issues, steps to resolution, and the importance of differentiating friendship from supervision.

Available Through Annual Subscription

Handling Personnel Issues

Resolving personnel issues is the most difficult part of being a company or chief officer and is a responsibility that is sometimes ignored.

This course facilitates discussion about common personnel issues, steps to resolution, and the importance of differentiating friendship from supervision.

Available Through Annual Subscription

Leadership Styles

In the Fire Service, an officer’s inability to adjust leadership styles based on situational demands and employee needs can cause declining productivity, poor morale, and sets the organization on a path for employee discontent and inefficiency.

Fire officers can help avoid these personnel difficulties and improve their effectiveness by understanding different leadership styles and learning to adapt to various styles based on the situational demands and employee needs. This program covers the differences between authoritative, democratic, delegative, and situational leadership styles in relation to an officer’s role with subordinates and supervisors.

Available Through Annual Subscription

Managing the Difficult Employee

Course presents discussion points on working with aggressive or passive-aggressive employees, ensuring that individual and crew performance is not compromised, and minimizing the effect of negative personalities on group morale.

Available Through Annual Subscription

Media Relations: The Basics

As an officer of a public service agency, you may be called upon to provide information to the media regarding emergency operations or training events. Interacting with the media is an opportunity for an officer to improve the reputation of the department, to educate the public about safe practices or department operations, and to build the trust that citizens need to have in public service agencies.

This course reviews basic interview skills, the importance of providing accurate information, collaborating with other agencies, establishing relations with local media, and more. Featuring: Steve McAdoo- Clackamas Fire District. PIO, Paramedic/FF

Available Through Annual Subscription

Professional Development

Professional development should be planned out and taken seriously by fire officers, not unlike the planning and consideration that occurs on every emergency scene. A good professional development plan includes key strategies with benchmarks to measure progress.

The program discusses strategies for professional development, including the wide array of training and mentoring resources available to fire officers from within their departments, web- and classroom-based training and education, and networking opportunities throughout the fire service and beyond.

Available Through Annual Subscription

Time Management

In the fire service, time management requires continuous flexibility because interruptions and surprises are the norm, not the exception.

This course includes discussion points on time management skills and approaches, developing good time management habits, and hightech/low-tech time management tools.

Available Through Annual Subscription

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